MAS ASSISTS

Q: Why is a designated control room essential for security companies—especially subcontractors?

✅ 24/7 Operational Coverage – Never miss a call, incident, or request—day or night, weekends, or holidays. ✅ Centralized Communication – All guard, client, and incident-related communication is handled through one streamlined channel. ✅ Faster Response Times – Immediate attention to alarms, absences, and client requests, ensuring smooth service delivery. ✅ Professional Representation – Trained staff speak on your behalf, ensuring your company always sounds sharp, consistent, and reliable. ✅ Automated Guard Rostering – Intelligent rostering tools match the right guards to the right shifts—fast and efficiently. ✅ Client Confidence – A professional control room builds trust and credibility with clients by demonstrating operational maturity. ✅ Reduced Workload for Managers – Take the pressure off your in-house team and free them up for business development and growth. ✅ Scalable Infrastructure – Whether you're a team of 10 or 100, your control room can grow with you without any added stress. ✅ Cost Efficiency – Outsourcing your control room eliminates the need for extra hiring, training, and infrastructure costs. ✅ Real-Time Reporting & Accountability – Full transparency through detailed logs, reporting dashboards, and incident tracking. A designated control room isn’t just support—it’s a strategic asset to elevate your operations and scale your business with confidence.

Q: What limitations are there when operating an operations centre from overseas?

Local Support and Coordination: Local representatives are essential for managing on-the-ground operations. They streamline logistics, build strong relationships with staff and clients, and conduct site tours to gain a thorough understanding of local SOPs. Based on our experience, this support is typically managed by the company's Business Development Manager or Operations Manager. No Other Limitations: Currently, as we cater to Australian security companies, we have not encountered any access restrictions, regulatory or compliance challenges, or issues related to time zone differences.

Q: I don’t need 24/7 control room support—just support outside business hours.

We call that After‑Hours Support , and it’s our most popular entry‑level service. It’s the perfect way to build trust: we deliver exceptional performance, you see the results—and then we grow together. The math is simple: for 20 hours of coverage per week at just AUD 7/hour, your total is $7 x 20 hrs x 4.35 = 609 AUD per month ONLY! That’s unbeatable peace of mind, without breaking the bank.

24/7 Remote Security Operations Control Room – Premium Control Room Services at Just a Fraction of the Cost of Local AU Operations.

We’re a dedicated team of security experts with Australian experience, operating from our designated overseas office to deliver premium 24/7 control room services for a fraction of the local cost – starting at only 9 AUD per hour per operator.

Transform Your Security Operations

Empowering Australian private security companies to cut costs and boost efficiency.

Forget the expense of maintaining a local control room—with traditional rates around 35 AUD/hour, your annual costs can skyrocket. MAS ASSISTS offers expert, round-the-clock remote support starting from 7 AUD/hour, letting you focus on growing your business and delivering exceptional customer service.

At MAS ASSISTS, our mission is simple: we empower private security companies to do better. By offloading the heavy lifting of daily control room operations, we enable our clients to focus on growing their business, enhancing customer experiences, and driving strategic success

Our vision is to redefine the standard of operational excellence in the security industry. We aim to create a future where every security company can operate with unrivaled efficiency, stay ahead of evolving challenges, and consistently deliver exceptional protection and service to their clients.

Staff experience

Customer Service

Tailored Services for Your Control Room: Personalizing Your Command Center Experience.

Guard rostering and adhoc shift coverage

Why MAS ASSISTS? Why outsource your operations center?

Features & Benefits	Local Operators 🇦🇺 (Standard Pricing)	MAS ASSISTS 🇵🇰 (Our Offer)
Hourly Rate (Per Operator)	AUD 37/hour	AUD 9/hr
Average Monthly Cost for Afterhours Control Room Only	AUD 13,810/month*	AUD 2,762/month*
Average Monthly Cost for 24/7 Control Room Coverage	AUD 30,000/month*	AUD 5,370/month*
Average Yearly Office Maintenance Costs	AUD 30,000/year	Zero Costs
Employees' Superannuation + Sick Leaves + Annual Leave Accrual	AUD 45,000/year	Zero Costs
Security Industry Expertise	❌ General English speaking expertise only	✅ Specialised in Security Ops
Alarm Dispatch Services	✅ Included	✅ Included
Guard Rostering & Adhoc Shift Handling	✅ Included	✅ Included
Timesheet, PO, and Pay Query Handling	❌ Limited support when working alone	✅ Included
Welfare / Green Calls	✅ Often Limited	✅ Structured and Tracked
Compliance Checks (Licenses & Cards)	✅ Manual & Time-Consuming	✅ Pre-verified, SOP-based
Incident Reports & Log Management	✅ May require additional staff	✅ Included
Client & Staff Records Maintenance	❌ Not usually included	✅ Fully Managed
Interdepartmental Coordination	✅ Included	✅ We handle it all
Scalability	⚠️ Costly to scale	✅ Easily scalable
Platform & Communication Tools	Basic phone systems	VOIP, CRM, Custom Dashboards
*Estimated based on one operator workload.

Frequently Asked Questions

Why is a designated control room essential for security companies—especially subcontractors?

✅ 24/7 Operational Coverage – Never miss a call, incident, or request—day or night, weekends, or holidays.
✅ Centralized Communication – All guard, client, and incident-related communication is handled through one streamlined channel.
✅ Faster Response Times – Immediate attention to alarms, absences, and client requests, ensuring smooth service delivery.
✅ Professional Representation – Trained staff speak on your behalf, ensuring your company always sounds sharp, consistent, and reliable.
✅ Automated Guard Rostering – Intelligent rostering tools match the right guards to the right shifts—fast and efficiently.
✅ Client Confidence – A professional control room builds trust and credibility with clients by demonstrating operational maturity.
✅ Reduced Workload for Managers – Take the pressure off your in-house team and free them up for business development and growth.
✅ Scalable Infrastructure – Whether you're a team of 10 or 100, your control room can grow with you without any added stress.
✅ Cost Efficiency – Outsourcing your control room eliminates the need for extra hiring, training, and infrastructure costs.
✅ Real-Time Reporting & Accountability – Full transparency through detailed logs, reporting dashboards, and incident tracking.

A designated control room isn’t just support—it’s a strategic asset to elevate your operations and scale your business with confidence.

What limitations are there when operating an operations centre from overseas?

Local Support and Coordination:
Local representatives are essential for managing on-the-ground operations. They streamline logistics, build strong relationships with staff and clients, and conduct site tours to gain a thorough understanding of local SOPs. Based on our experience, this support is typically managed by the company's Business Development Manager or Operations Manager.

No Other Limitations:
Currently, as we cater to Australian security companies, we have not encountered any access restrictions, regulatory or compliance challenges, or issues related to time zone differences.

I don’t need 24/7 control room support—just support outside business hours.

We call that After‑Hours Support, and it’s our most popular entry‑level service. It’s the perfect way to build trust: we deliver exceptional performance, you see the results—and then we grow together. The math is simple: for 20 hours of coverage per week at just AUD 7/hour, your total is $7 x 20 hrs x 4.35 = 609 AUD per month ONLY! That’s unbeatable peace of mind, without breaking the bank.

My company already has a 24/7 control room—Why go with MAS ASSISTS, also given that your team works from overseas?

Even with your own around‑the‑clock control room, imagine partnering with a specialist operations center for Australian businesses—at less than one‑quarter of the cost of local staffing. Imagine world‑class customer service, lightning‑fast guard rostering, and superior management. Picture the heights your company can reach when all the operational details are handled for you—freeing you to focus solely on expansion, with extra time, energy, and budget on your side.

How do you ensure data security?

We employ stringent security protocols, including robust encryption and regular audits, to safeguard all sensitive data. Our comprehensive measures ensure that information is stored securely and accessed only by authorized personnel. Additionally, we will never need to know your official email passwords as they can be set up remotely by your IT team.

How is email access controlled?

Email accounts are tightly controlled through multi-factor authentication and continuous monitoring. This approach protects the integrity and confidentiality of our communications, ensuring that only authorized users can access email data.

Who has access to the company's official number?

Access to the company’s contact numbers is strictly limited to designated staff members. This controlled access minimizes the risk of unauthorized use and helps secure our communication channels. For seamless communication, you will need to provide VOIP (Voice over Internet Protocol) service on your company's number, allowing us to freely call mobile phones from the company number. These VOIP services are subscription-based, and once subscribed, they typically include unlimited calls within the package.